Refund policy

Return & Refund Policy – MyPapillon

At MyPapillon, we are committed to providing our customers with a reliable and satisfactory shopping experience. Please review our Return & Refund Policy before making a purchase.

1. 30-Day Return Policy

We offer a 30-day return policy for eligible products. Customers have 30 days from the date of receiving their order to request a return.

To qualify for a return:

  • The item must be unused, unworn and in its original condition.

  • The item must be returned in its original packaging, with all tags, labels and accessories intact, where applicable.

  • The customer must provide a valid receipt, order number or proof of purchase.

  • The product must be eligible for return under the exclusions listed below.

All returns are subject to verification of eligibility.

2. How to Request a Return

To request a return, please contact our Customer Service team:

Email: enquiry@papillons.com.my

Please provide the following information:

  • Full name

  • Order number

  • Product name

  • Reason for return

  • Photographs of the product, where applicable

Our team will review your request and provide return instructions if your return is eligible.

Please do not send any products back without contacting us first. Returns sent without prior authorisation may not be accepted, except where required by applicable law.

Return Address:

MyPapillon Sdn Bhd
No. 22-A, Jalan Keluli AJ7/AJ
Pusat Perniagaan Bukit Raja
Seksyen 7
40000 Shah Alam
Selangor, Malaysia

3. Return Shipping Costs

For returns requested because of a change of mind, an incorrect purchase, or the customer ordering the wrong product, the customer is responsible for the return shipping costs.

Return shipping fees depend on the courier service selected and the shipping location.

Original shipping fees are generally non-refundable for change-of-mind returns, except where required by applicable law.

Customers are advised to use a trackable delivery service when returning products.

For defective, damaged or incorrectly delivered products, MyPapillon will review the circumstances and arrange an appropriate resolution, including return shipping at our expense where applicable