Shipping policy

SHIPPING AND DELIVERY POLICY

Order Processing

All orders will be processed within 1–2 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeframes

Peninsular Malaysia:
Estimated delivery within 2–4 business days after the order has been shipped.

Sabah and Sarawak:
Estimated delivery within 4–7 business days after the order has been shipped.

Delivery times may vary depending on the courier service, delivery location, weather conditions, public holidays or other circumstances beyond our control.

Shipping Charges

Shipping charges will be calculated and displayed during checkout based on the weight of the order and the delivery location.

Order Tracking

Once your order has been shipped, a tracking number will be provided through email, SMS or WhatsApp.

Customers are responsible for ensuring that the delivery address and contact number provided are complete and accurate.

Delivery Issues

If your parcel is delayed, damaged or has not been received, please contact us with your order number and tracking number.

For enquiries regarding shipping and delivery, please contact:

Email: enquiry.pev@gmail.com
WhatsApp: +6010-973 4800
Website: www.mypapillon.my